At BussGuru, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform to book bus tickets.
By accessing or using our platform, you consent to the data practices described in this policy. We are committed to transparency in our data collection and use practices.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
- Personal Information: When you book a ticket, we may collect your name, mobile number, email address, boarding/dropping preferences, and payment details.
- Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
- Cookies: We use cookies to enhance your experience, remember your preferences, and facilitate smooth navigation.
2. How We Use Your Information
We use the collected data for various purposes:
- To Provide Services: Processing your bookings, issuing e-tickets, sending confirmations, and notifying you about journey updates.
- Communication: Responding to your queries, sending promotional offers (only with your consent), and sharing important service-related updates.
- Platform Improvement: Analyzing anonymized data to enhance user experience, fix technical issues, and develop new features.
- Security: To detect, prevent and address technical issues and fraud.
4. Data Security
We employ robust security measures to protect your data:
- Encryption: We use industry-standard SSL/TLS encryption for data transmission.
- Secure Servers: Your data is stored on secure servers with strict access controls and firewalls.
- Regular Audits: We conduct regular security assessments to identify and address potential vulnerabilities.
However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Rights
You have specific rights regarding your personal information:
- Access & Update: You have the right to access and update your personal profile information at any time.
- Opt-Out: You can unsubscribe from marketing communications by following the unsubscribe link in our emails.
- Data Deletion: You can request the deletion of your account and personal data, subject to legal retention obligations.